In-Clinic
向本机构投诉
投诉与咨询分线处理：本页面为投诉受理说明，受理情况与处理结果留存记录。
- How to submitRegister at the front desk on site, call 177-5213-1971 (09:00-18:00), or email service@xmzxmr.com.
- Response timeAcknowledged within 1 working day with a named contact; a written opinion within 15 days of acceptance, with the reason and new deadline notified if the case is complex.
- What we handleSet out the facts and basis, review care and billing records, propose a resolution (revisit, plan adjustment, fee handling) and keep a written outcome.
- Medical recordsYou may request to inspect and copy your medical records per regulations — the factual basis both sides can verify in a dispute.
院内处理不构成您对法定权利的放弃，也不影响您同时向卫生健康行政部门投诉、申请人民调解或依法提起诉讼。
External
外部渠道
以下渠道由相应主管部门或机构运营，本页面仅作途径说明，不代为解释处理结果。
- Health administrative authority Chengguan District Health Commission, Lanzhou: supervises our practice licence, clinical subjects and medical advertisement review. Reachable via the 12345 government hotline or its official website.
- 12345 government service hotline Accepts complaints about medical institutions and practice conduct and forwards them to the competent local authority.
- 12320 health hotline Public health hotline for questions about complaining about institution qualifications and handling medical disputes.
- Market regulation authority (12315) Complain here about advertising content, pricing and consumer rights.
- People’s mediation and judicial routes A medical dispute may be taken to the medical dispute people’s mediation committee, or to court under law with a medical damage appraisal. Costs and timelines are set by those procedures; this page only describes the routes.